What is VoIP? This Technology Will Change Everything You Know About Phone Calls

VoIP (Voice over Internet Protocol) converts your voice into digital packets, sends them over the internet, and reassembles them for the person on the other end. The result: calls that are clearer, cheaper and far more flexible than traditional phone lines.

How VoIP works

Four simple steps happen every time you place a VoIP call.

Capture — your phone or app captures your voice
Package — the audio is broken into small digital packets
Send — packets travel over your internet connection
Reassemble — the recipient's device puts them back together as audio

Why businesses switch to VoIP

Lower monthly cost, richer features (voicemail-to-email, IVR, call recording, softphones), and the ability to run one phone system across offices, remote workers and mobile devices.

Key facts

VoIP = Voice over Internet Protocol
Typically cheaper than legacy landlines
Works over any stable broadband connection
Same number reachable on desk phone, mobile and desktop app